Shipping
We ship to the entire Mexican Republic.
Once confirmed your payment, your order will be processed and dispatched within a period of 1 to 3 business days.
Delivery times may vary depending on your location and the package selected, with an estimated 2 to 7 business days after shipment.
At the time you submit your order, you will receive a guide number for that you can follow up at any time.
Returns and exchanges
We want you to have a good experience. If for any reason you are not satisfied with your purchase, you may request a refund under the following conditions:
- The product must be unused, unopened and in its original packaging.
- The request must be made within the first 7 calendar days subsequent to the receipt of the order.
- Because of consumer products, we do not accept returns of opened product or used.
In the event that the product arrives damaged or there is a error in the shipment, we are not responsible and we will do the exchange or refund at no additional cost.
The shipping costs for return are paid by the customer, except in cases of error or damage attributable to the store.
Refunds
Once we have received and checked the product are returned, the refund will be made using the same method of paymentin a period of approximately 5 to 10 working daysdepending on your bank or payment platform.
Contact
For any further questions about shipping, refunds, or order tracking, you can contact us through our official channels of attention.
